Private firm to ‘improve’ Council customer services

Capita, who specialise in taking outsourced work from large organisations (Central Government, the BBC) have won a 142 million pound deal to help “improve customer services” for Birmingham City Council.

They’re going to sub-contract the work to a company called Axon, adding a third tier to the, business of communicating with certain council departments.

This entry was posted on Monday, May 21st, 2007 at 11:01 am by Jon Bounds and is filed under Birmingham City Council. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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